Effective Date: March 19, 2026  |  Last Updated: March 19, 2026

Applies to: Veron Care mobile application and related services (United States)

At Veron Care, we believe that protecting your personal information is fundamental to the trust you place in us. This Privacy Policy explains what data we collect through our mobile application and related services, why we collect it, how we use and share it, and what choices and rights you have. We encourage you to read this document carefully before using our services.

 

1.  Scope and Who This Policy Applies To

 

This Privacy Policy applies to:

• Individual consumers (B2C) who use Veron Care devices and the companion mobile application.
• Organizations and healthcare providers (B2B) that integrate Veron Care services into their platforms or workflows.
• Anyone who visits or interacts with Veron Care’s digital products in the United States.

Veron Care may act as a business associate of HIPAA-covered entities. When we do, we comply with all applicable HIPAA requirements, including the execution of Business Associate Agreements (BAAs). We also comply with the California Consumer Privacy Act (CCPA) and other applicable U.S. federal and state data protection laws.

 

2.  Data We Collect

 

We collect only the data necessary to deliver and improve our services. This includes:

 

a)  Account & Identity Information

 

• Name, job title, and company name (for B2B accounts).
• Email address, phone number, and account login credentials.
• Billing and payment information where applicable.

 

b)  Personal Health & Biometric Data

 

• Vital signs (heart rate, blood oxygen levels, blood pressure trends).
• Activity data (steps, movement patterns, exercise sessions).
• Sleep metrics (duration, quality, patterns).
• Fall detection events and emergency alert triggers.
• Other biometric or physiological data collected through Veron Care’s platform or connected equipment.

 

c)  Technical & Usage Data

 

• Device identifiers (e.g., device ID, operating system, hardware model).
• App usage logs, feature interactions, and crash reports.
• IP address and network connection type.
• App version and software configuration data.

 

d)  Location Data

 

We may collect approximate or precise location data only when you grant explicit permission through your device’s operating system. Location is used solely for emergency response coordination and location-based safety features. You can withdraw location permission at any time via your device settings.

 

e)  Aggregated & Anonymized Data

 

We may generate statistical or aggregated insights from user data for research, analytics, and product improvement purposes. This data is de-identified and cannot be used to identify any individual user.

 

f) AI Interaction Data

 

Text input submitted by users when interacting with AI-powered features within the application.

 

3.  How We Use Your Data

 

We process your data for the following purposes:

• Service Delivery: To operate, maintain, and improve Veron Care’s platform, apps, and services.
• Health Insights & Alerts: To generate personalized health summaries and trigger emergency notifications when safety events are detected.
• B2B Integrations: To share data with authorized healthcare providers or partner organizations at your direction or with your consent.
• Security & Fraud Prevention: To safeguard our systems and detect unauthorized access or misuse.
• Legal Compliance: To fulfill our obligations under applicable laws and regulations.
• Product Research & Improvement: Using de-identified or aggregated data only — never linked to your identity.

 

⚠  We do not sell, rent, or trade your personal data to third parties for advertising or commercial marketing purposes.

 

3a.  AI Processing and Third-Party Services

 

To provide certain intelligent features within the Veron Care application, such as AI-powered conversations and assistance, we use third-party artificial intelligence services.

When you use these AI features, the following applies:

• Data Shared: The text input you provide within AI-related features may be transmitted to a third-party AI service for processing.
• Service Provider: Google Vertex AI
• Purpose: To generate AI responses and assist with user inquiries or support interactions.

 

⚠ Important:

• Your data is only sent to the AI service after you provide explicit consent within the app.
• If you do not agree, the AI feature will remain disabled and no data will be transmitted.

 

We do not use your data submitted to AI services for advertising or marketing purposes.

Third-party AI providers are contractually required to implement data protection measures that are equal to or stronger than those described in this Privacy Policy.

We do not control how third-party services process data beyond the scope of providing the requested AI functionality. We encourage users to review the privacy practices of these providers where applicable.

 

4.  How We Share Your Data

 

We share your data only in the following limited circumstances:

• With Your Consent: When you explicitly authorize sharing with healthcare providers, caregivers, or other third parties.
• With Service Providers: Vendors and contractors who assist with hosting, analytics, customer support, and security — all bound by strict confidentiality and data protection agreements.
• For Legal Compliance: When required by law, regulation, court order, subpoena, or governmental request.
• For Emergency Safety: When disclosure is necessary to protect the life or safety of you or another person.
• In Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred — subject to the same privacy protections described in this Policy.
• AI service providers strictly for processing user-submitted text in AI features, and only after user consent.

 

5.  Data Security

 

We implement industry-standard security measures to protect your information, including:

• End-to-end data encryption in transit (TLS 1.2+) and at rest (AES-256).
• Role-based access controls and multi-factor authentication for all internal systems.
• Regular security audits, penetration testing, and vulnerability assessments.
• Automated monitoring for unauthorized access and security incidents.
• Secure data backup and disaster recovery protocols.

Despite our safeguards, no digital system can guarantee absolute security. We encourage you to use strong, unique passwords and keep your device software up to date. In the event of a security breach that affects your personal data, we will notify you in accordance with applicable breach notification laws.

 

6.  Your Privacy Rights

 

Depending on your state of residence and applicable law, you may have the right to:

• Access: Request a copy of the personal or health data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Deletion: Request the deletion of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Withdrawal of Consent: Withdraw consent at any time; please note that some features may become unavailable as a result.
• Opt-Out: Opt out of certain types of data processing where permitted by applicable law.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.
• Complaint: File a privacy complaint with us or with your applicable state or federal privacy authority.

To exercise any of these rights, please contact us at support@veroncare.com. We will respond within the timeframes required by applicable law (generally 30–45 days).

 

7.  Data Retention

 

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Specifically:

• Account data is retained while your account is active and for a reasonable period after closure to resolve disputes or fulfill legal obligations.
• Health data may be subject to longer retention periods based on medical record keeping laws or contractual requirements with healthcare partners.
• Aggregated and anonymized data may be retained indefinitely as it cannot identify you.

When data is no longer needed, it will be securely deleted or irreversibly anonymized.

 

8.  Children’s Privacy (COPPA)

 

Veron Care’s services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13 without verified parental or guardian consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).

If we become aware that we have inadvertently collected data from a child under 13 without proper consent, we will promptly delete that data. Parents or guardians who believe their child’s information may have been collected should contact us immediately at support@veroncare.com.

 

9.  Third-Party Links and Integrations

 

Our app may contain links to or integrations with third-party services (such as healthcare provider portals or external health platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

 

10.  Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you through the app, by email, or by posting a prominent notice on our website. The “Last Updated” date at the top of this document reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.

 

11.  Contact Us

 

If you have questions, concerns, or privacy requests, please reach out to us:

• Email: support@veroncare.com
• Subject line: “Privacy Request” or “Privacy Policy Inquiry”
• Response time: Within 30 days of receipt

We are committed to resolving your privacy concerns promptly and transparently.